Support
How can we help?
Help with setup, licenses, dictation, and meetings.
Frequently asked questions
Why is Stenox downloading models during onboarding?
The default experience uses Parakeet for local transcription and Gemma for local language processing. Stenox downloads and loads the required models before your first recording.
Do I need a license key?
Stenox requires a license for new work after its seven-day full-app trial. Valid earlier paid licenses cover Stenox with their original rights and device allowance. You can keep using an installed free V1 release without a new purchase. Choose Manage license above to find your key or deactivate a device. Follow the activation guide on that page for recovery help.
How does the seven-day trial work?
In Stenox, choose Start 7-day trial while online. No account or card is required. Your trial starts when that request succeeds, not when you download the app. Use all of Stenox for seven days, then purchase a license to start new work. There is no ongoing free tier.
What happens when my trial ends?
When the trial ends, you can still view and export your history, and work already in progress can finish. A license is required to start new work. Paid offline access does not extend the trial.
Is this a subscription?
No. Stenox is C$69 CAD, paid once, plus applicable taxes. Permanent access to purchased features. Future major upgrades may cost extra. This special offer remains available until we update it, with no scheduled end date. C$100 is the planned standard price, not a previous selling price.
Why a one-time price?
Open-source tools make Stenox possible and keep expanding what we can build. You pay for the work of bringing those capabilities into a useful Mac app: integration, design, and everyday workflows. We believe that contribution deserves a fair one-time price. Permanent access covers purchased features; future major upgrades may cost extra. Optional provider costs are separate.
How many Macs can I use?
New licenses cover 2 Macs. You can deactivate a device in the customer portal when you replace a Mac. Existing license holders keep their original allowance.
Does Stenox need an internet connection?
Starting the trial and activating a license require an internet connection. Local speech and language processing run on your Mac after the models are downloaded. Paid licenses are checked every seven days. You can work offline for up to 30 days from the last successful check. Temporary connection failures do not move that deadline. After it expires, reconnect and verify before starting new work; history, export, and ongoing work are preserved. Licensing requests do not upload your audio or transcripts.
What if I already bought Stenox?
Valid existing licenses are honored, with their original rights and device allowance. You do not need to buy another license for that access. Your key and receipts are available in the customer portal.
Can I get a refund?
The existing 7-day money-back policy applies. Email support@stenox.app within seven days of purchase with your confirmation ID and receipt screenshot. After verification, refunds are processed in 3–5 business days to the original payment method, subject to the refund policy.
Can I bring my own API keys?
Yes. Add keys in Settings for supported third-party providers. Stenox does not charge for those connections; provider terms and usage charges still apply.
Why is a local model not starting?
Confirm that you are using an Apple Silicon Mac, have enough free storage, and let the model download complete. Restart Stenox after any interrupted first-time model setup.