Refund Policy | Stenox

7-Day Money-Back Guarantee

Stenox purchases are covered by our 7-day money-back guarantee, subject to the eligibility and fraud-prevention conditions below. The same refund window applies to the new one-time purchase. Earlier purchases retain the terms that applied when they were made.

How to Request a Refund

To request a refund, please send an email to support@stenox.app with the following information:

Confirmation ID — The order confirmation ID from your purchase
Receipt Screenshot — A screenshot of your purchase receipt

Once we verify your purchase, we’ll process your refund within 3-5 business days. The refund will be issued to the original payment method.

Eligibility

To be eligible for a refund:

Your refund request must be submitted within 7 days of the original purchase date
You must provide valid proof of purchase (confirmation ID and receipt)

Right to Refuse

We reserve the right to refuse a refund request if we suspect fraudulent activity, including but not limited to:

Multiple refund requests from the same individual
Suspicious purchasing patterns
Attempts to abuse the refund policy
Use of stolen payment methods
Chargebacks filed without first contacting us

After Your Refund

Refunding a paid purchase revokes the license granted by that purchase. Once revocation is confirmed by the app, new paid work is unavailable; history and export remain accessible and ongoing work can finish. An offline device may retain access until its signed credential expires, at most 30 days from its last successful check. Previously distributed free releases remain usable. The seven-day trial and the seven-day purchase refund window are separate; the refund window begins with the purchase.

Contact

This policy does not limit any mandatory rights you have under applicable consumer law.

If you have questions about this refund policy or need assistance with a refund, contact us at support@stenox.app